Taking 24/7 support to the next level with a real-time web portal
Security Resources partners with security companies throughout the US, Canada, and Puerto Rico to provide comprehensive security guard solutions with a centralized point of contact.
Known for their top-notch 24/7 customer support, Security Resources wanted to add value for customers by giving them yet another way to access their information anytime, and from anywhere — via a web portal. Though Security Resources already had a mobile app developed by another vendor, after getting feedback from clients using the app, they discovered that there were limitations because of the need to download and update the app via the Apple Store and Google Play.
Through this initial feedback, Security Resources decided to move to a web-based app to give clients a better experience and their internal team better control of updates, functionality, and data outputs. With this data already collected and stored on a regular basis, the challenge for Security Resources was finding a simple way to extract the information from their database and display it through a user-friendly web app.